Refund Policy

Thank you for choosing Renovation Contractor Singapore We are committed to providing you with high-quality products and services. However, we understand that there may be instances where you need to return or exchange an item. Please review our return policy below for detailed information on how to proceed.

1. Eligibility:

   • To be eligible for a return or exchange, you must notify us within 14 days from the date of delivery of service. 
   • The item must be unused, in its original condition, and in the original packaging.
   • Customized or made-to-order items are not eligible for return or exchange unless they are defective or damaged upon receipt.

2. Returns and Exchanges Process:

   • To initiate a return or exchange, please contact our customer support team at sales@youridealcontractor.com. Provide your order number, reason for return or exchange, and any relevant supporting documentation or images.
   • Our customer support team will guide you through the return or exchange process, including providing you with a return merchandise authorization (RMA) number if applicable.
   • Please securely package the item, including all accessories and parts, and clearly label the package with the RMA number (if provided).
   • Ship the package to our designated address, which will be provided by our customer support team. Please note that return shipping costs are your responsibility unless the item is defective or damaged.

3. Refunds:

   • Upon receiving the returned item and verifying its condition, we will process your refund within 5 business days.
   • Refunds will be issued in the original form of payment unless otherwise specified.
   • Please note that any shipping or handling charges incurred during the initial purchase are non-refundable.

4. Defective or Damaged Items:

   • If you receive a defective or damaged item, please notify us immediately and provide supporting documentation or images.
   • We may request further information or arrange for an inspection of the item to determine the cause of the defect or damage.
   • If the item is confirmed to be defective or damaged, we will either replace the item or provide a refund, including any associated shipping costs.

5. Non-Returnable Items:

   • The following items are non-returnable:
     • Customized or made-to-order items (unless defective or damaged)
     • Clearance or sale items
     • Consumable items (e.g., paint, adhesive)

6. Cancellations:

   • If you wish to cancel your order before it has been shipped, please contact our customer support team immediately. We will do our best to accommodate your request.
   • If the order has already been shipped, you may follow the return process outlined above.

7. Changes to the Return Policy:

   • We reserve the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or notifying you by email.

If you have any further questions or concerns regarding our return policy, please contact our customer support team at sales@youridealcontractor.com We are here to assist you.